Hiring gets a makeover as talent tracts shift
Remote working, multi-skilled roles and standardized hiring processes are the new themes of the pandemic era.
Employers and employees are refining their work-from-home processes and learning to adjust to the pandemic-era environment. Protecting productivity, employee morale, collaborative workflows and related aspects call for strategic planning on an order that businesses aren’t used to.
At the same time, employers are discovering that their needs are best met by talent with multiple skills. In order to ensure that employers can efficiently access that talent, recruiters need to step up their game, too, by standardizing their hiring processes.
We identify and examine below those emerging trends that organizations should factor into their talent acquisition efforts.
Create long-term WFH strategies
COVID-19 has been an uncharted territory and a transformative experience for people and businesses throughout the world. The pandemic fired up the world's most massive work-from-home (WFH) experiment. While initially companies struggled and adapted to make the switch with longer settle-in times, we are well past that phase. The transition to remote working has accelerated the universal adoption of mobility solutions and created a globally distributed mobile workforce.
In a prediction before the pandemic, Gartner stated that the demand for remote work would increase by 30% by 2030. The major employers who have definitively announced their plans to work remotely long-term include Google, American Express, Uber, Microsoft, Facebook and Amazon.
While there remains much uncertainty around the time businesses will be able to resume normal operations; clearly, HR leaders should factor in remote working as a long-term business strategy and integrate it into the fabric of the workplace.
For the first couple of months of COVID-19, everybody was struggling (settling into a new way of working) to adjust to the new environment. Not everyone geared up quickly to the environment — many companies were still setting and tuning up infrastructure.
At the same time, the WFH experiment had to be aligned with robust security standards, anticipating employee vulnerabilities and addressing them. The threats to cybercrime soared and organizations were ill-equipped to suddenly handle all of it. Additionally, the majority of the devices used for working from home lacked security controls, which in turn increased vulnerability to social engineering attacks.
Redefining security policies, educating the workforce, beefing up the infrastructure, adopting a multifaceted defense strategy, and refining fraud prevention and detection measures all demanded increased attention. It took more time than expected to adjust to the new normal, but that obstacle has now been overcome. The workforce is more mobile with strengthened security infrastructure.
There is a flip side to it as well. Job candidates now have more options. With remote working embraced worldwide, mobility is no longer an issue, and candidates have more employers to choose from.
Need broader skill sets
Early this year, LinkedIn released a list of skills high in demand relative to the supply. Interestingly, blockchain tops the list of hard skills where demand exceeds supply this year. Cloud computing, artificial intelligence, user experience (UX) design and scientific computing are some of the other areas where talent is in short supply.
What this means is job positions not being filled and a resultant loss of revenue. According to a recent study by Korn Ferry, by 2030, the U.S. could be facing a deficit of more than six million workers. In technology alone, the U.S. could lose out on $162 billion worth of revenues annually unless it finds more high-tech workers.
Those findings would lead us to believe that:
- Skill development is unable to keep pace with technology requirements.
- Rapid advancements in technology are happening in shorter cycles.
- There are time lags between the adoption and maturity of technology skill sets across various markets.
- Not all markets can offer scale.
Sourcing and HR leaders must have a handle on the foreseeable future. Short-term solutions to fill these skill gaps would be to acquire talent with skills-in-demand at a premium. However, more long-term solutions call for competency mapping and reskilling the workforce. Every organization needs to think this through for itself.
Standardize the hiring process
In many aspects, the conventional hiring process is still unstructured. The risk in that is you may end up hiring a candidate who may score high in interviews, but does not have the requisite skill sets to perform the job.
For recruiters to get their arms around all those changes, it is essential to build a standardized and structured hiring process. Standardization helps realize synergies. Build synergies so that they can take the advantage of scale. If you don’t standardize your processes, you will never have your synergies, and you will struggle for the scale. When done right, the advantage begets value to the business. When orchestrated badly, it lends struggle to the business.
- WFH strategies must focus on maintaining productivity, employee morale and collaborative workflows.
- Robust security infrastructure is needed to guard against vulnerabilities in WFH settings.
- Skills requirements are broadening, and combinations of skill sets are in short supply.
- Standardized hiring processes will bring synergies that enable employers to scale easily.