Striking the right balance of care
A work-life services provider transformed the care experience for its customers with a user-friendly, intuitive and responsive web platform.
A leading provider of work-life services to caregivers.
Enable caregivers to easily set up and manage care schedules.
Tools and technologies
Research shows that employees who enjoy a good work-life balance perform better and contribute positively to an organization’s productivity.
Iris’s client is a leading provider of work-life services who believes that the key to achieving that balance is in the setting up of care schedules for dependent or vulnerable family members.
However, the client’s system for managing such schedules was not user-friendly, flexible or mobile-responsive. The websites offered no provision to schedule premium services for care. They were served by a Liferay V6.2 content management system (CMS) as the common backend for which support ended in December 2020.
Iris developed a web platform for scheduling care for family with e-mail notifications and quick access to customer care.
We migrated the websites to Liferay DXP7.2 CMS backend. We developed website forms as AngularJS-based single-page applications and created a responsive website that worked across different-sized screens on desktops, tablets and mobile phones.
We used Agile methodologies right from the requirements-gathering phase until the deployment of the platform to shorten development time. To save cost and time, we used an almost identical codebase for both iOS and Android platforms (except for a few configuration settings and device specific features). The sites we built followed the WCAG 2.0 and OWASP accessibility and security standards.
The solution ensured:
- The care scheduling interface was user-friendly, flexible and mobile-responsive.
- Effortless creation, alteration and cancellation of schedules.
- Easy access to records and historical data.
- Significant cost savings in the development and maintenance of the application.